Refund policy

Last updated: 29 October 2026

We want you to be happy with your order. This policy explains how returns work. It doesn't affect your statutory rights under UK consumer law.

Changed your mind? 30 days to return

You can return most items for any reason within 30 days of delivery. That's longer than the 14 days required by law.

Email us at adam@mccartney.ie with your order number before sending anything back. We'll reply with the return address.
Items must be unused and in their original packaging.
You pay return postage for change-of-mind returns. We recommend a tracked service, as we can't refund items lost in the post.
If you cancel before your order has shipped, we'll refund you in full.

Items we can't take back once opened

For hygiene and safety reasons we can't accept change-of-mind returns on these once they've been unsealed or used:

Face masks
Single-use items such as hand warmers, foil blankets and emergency bivvy bags

This doesn't affect your rights if an item is faulty.

Faulty, damaged or wrong item

If something arrives faulty, damaged or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or give you a full refund, including any delivery charge you paid. In most cases you won't need to send the item back. If we do need it back, we'll cover the postage.

If a fault appears after 30 days, you still have rights under the Consumer Rights Act 2015. Get in touch and we'll arrange a repair, replacement or refund.

Bundles

Bundles are priced as a set, so a change-of-mind return needs to include the whole bundle. If one item in a bundle is faulty, we'll replace or refund that item.

Refunds

We'll refund you within 14 days of receiving your return, or of you reporting a fault where no return is needed. Refunds go back to your original payment method. For change-of-mind returns we may reduce the refund if an item has been used or handled more than needed to check it.